October 2022 marks the 49th anniversary of the coining of the words telework and telecommuting. The occasion was the receipt of a grant from the National Science Foundation to my research team at the University of Southern California. The title of the grant was: “Development of Policy on the Telecommunications-Transportation Tradeoff”. My fellow researchers included professors Paul Gray from the Graduate School of Business Administration; Rick Carlson from the School of Engineering; and Gerry Hanneman from the Annenberg School of Communication.
Our overall objective was to see, in a real-world setting, whether running a dispersed workforce interconnected by telecommunications and computer technology, could be made practical. Our test laboratory was the west coast division of a major national insurance company. We ran an active test for several months and, on its completion, decided that our objective had been met and the test was a success. We wrote a report of the project to the National Science Foundation in 1974 and, with John Wiley & Sons in New York, published a book on it in 1976 titled “The Telecommunications-Transportation Tradeoff: Options for Tomorrow”.
Then the real struggle began.Continue reading Telework’s 49th anniversary!