Telework, telecommuting, Remote work; Again What’s the difference?

Judging from the comments I get, there is still a fair amount of confusion as to what, exactly, are the definitions of teleworking, telecommuting and remote working? My answers go into some detail but, first, here are my general definitions:

  • Teleworking: ANY form of substitution of information technologies (such as telecommunications and/or computers) for normal work-related travel; moving the work to the workers instead of moving the workers to work.
  • Telecommuting: Periodic work out of the principal office, one or more days per week, either at home, a client’s site, or in a telework center; the partial or total substitution of information technologies for the commute to work. The emphasis here is on reduction or elimination of the daily commute to and from the workplace. Telecommuting is a form of teleworking. Telemedicine is another form of telework except the emphasis is on the type of work performed rather than the trip savings.
  • Remote working: Another popular name for teleworking. I personally dislike the term because of the the possible inference that the workers are somehow disengaged from their work rather than simply working at a distance from the principal workplace.
  • Hybrid working: The split between teleworking and traditional office working in which X days per week, on average, are spent teleworking and the rest in the traditional office. Our previous research shows that X tends to hover between 2 and 3. This form has implications on the design of the formerly traditional office. But that’s the subject of a future blog post.

Those are the quick definitions. Now here are some details.

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