Way back in 1974, after we had completed the first successful quantified test of telecommuting, I was stunned by an announcement of the president of the test company. He said that, while the project was a great success from several points of view, the company would discontinue offering telecommuting to its employees. When I asked why he said: “Our company is non-union. We’re concerned that, if the company allows telecommuting from these satellite offices, the unions will be able to recruit the employees at one office after another. Before we know it, because of NLRB (National Labor Relations Board) rules, the company will become unionized and we don’t want that.”
A few months later I was part of a panel discussing the possible impacts of telecommuting. One of my fellow panelists was the head of strategy for the AFL/CIO. At one point he turned to me and said: “You know, this telecommuting is a terrible idea.” When I asked him why he thought so re replied: “Well, if a company’s employees are scattered all over the map, how the hell will we ever get them organized?”
We have what turns out to be a standard dilemma: The fear of becoming organized on the one hand vs the fear of not being able to organize on the other. Telecommuting/telework were in the middle.
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