Although some of the following publications are available
from JALA, most can be found from other sources. The publications are
listed in chronological order, with the most recent first. Sorry, but
at this time we are not set up to take orders over the Internet. Prices
shown are for US delivery only. Shipping charges will be added to
non-US orders. All payments must be made in US dollars. We have also provided
links to Amazon.com and Barnes and Noble.com if you wish to order some of the books mentioned on
Managing Telework (MTW) and The
Telecommunications-Transportation Tradeoff are available
worldwide! See the descriptions below. For a sample chapter of
Managing Telework (Technology and Telework;
the file is 500KB), viewable via Adobe AcrobatTM click
here. For a look at the MTW table of contents (without page numbers),
click here. For some reviews of the book,
click here. Click to order a copy from
or Barnes & Noble. The Polish
language edition, titled Telepraca, was published in Warsaw by Wydawnictwa
Naukowo-Techniczne in 2003.
Three of our reports
on public sector projects, the State of California,
the City of Los Angeles, Modesto's
Village One and an article on information technology and sustainability are
available for downloading now. We also have made our primer on futures research available for download.
Check below for them.
- Authoritative work. All of the publications listed
here are based on solid, practical experience in the real world.
- Comprehensiveness. Essentially every aspect of telework
is covered by one or more of these publications. Many of the world's
telework programs started with someone reading one of them.
- Contemporary. Although our first work on telework started
a more than a quarter of a century ago, we continually upgrade our research
publications to reflect new technological, economic, and sociological
- Managing Telework: Strategies for Managing the Virtual
Workforce an Upside! book by Jack M. Nilles, published by John
Wiley & Sons, New York, 1998. ISBN 0-471-29316-4. A thorough revision and
update of Making Telecommuting Happen (see below) with four
new chapters and a new appendix. Periodic updates of the chapter on technology
will appear on this Web site. The current version is in PDF format, viewable
by clicking here. You can order a copy of
Managing Telework on the Web at
or Barnes & Noble.
Alternatively you can spend anywhere from $195 to $1295 to get reports from consultants
such as the Gartner Group. These reports will range in length from 7 to 17 pages.
Each will contain a small fraction of the information in Managing Telework.
- The Telecommunications-Transportation Tradeoff: Options
for Tomorrow (T3) is the original book on telecommuting by Jack M. Nilles
and his interdisciplinary research team. First published in 1976 by John Wiley
& Sons, New York, the book is now reprinted and available online via demand
publishing. You may be surprised at how much has—or hasn't—changed
since 1973-74. The book reviews the first real-life formal test of telecommuting
and covers the costs, benefits, energy and environmental impacts, and policy
implications of telecommuting and telework. You can order a copy of T3
on the Web at on Amazon,
or Barnes & Noble. Or just click on the logo
- Making Telecommuting Happen: A Guide for Telemanagers and Telecommuters
by Jack M. Nilles, published by Van Nostrand Reinhold (VNR), New York,
1994. ISBN 0-442-01857-6. This is a compilation and expansion of our
time- and telecommuter-tested manuals; a complete why-, when-, where-,
and how-to-do-it book distilling more than 20 years of experience
in the planning, development, implementation, and evaluation of telecommuting
programs around the world. Although the second printing is officially
sold out, you may be able to find it at your local bookseller.
The Portuguese (Brazilian) edition of Making Telecommuting Happen,
Fazendo do Teletrabalho Uma Realidade, was published
in 1997 by Futura in São Paolo. Check their Web
site if you're a Portuguese reader.
- Micros and Modems: Telecommunicating with Personal Computers by Jack
M. Nilles. New Jersey: Prentice -Hall, 1983, 168 pages. This book
covers the basics of inter-computer communications. Available from
JALA for $17.50. The 1986 French edition, Connexion des Micros:
Aux Systèmes de Télécommunications, is available from Masson S.A.,
- Exploring the World of the Personal Computer by Jack M. Nilles. New Jersey:
Prentice-Hall, 1982, 234 pages. This book covers a range of projected
social and economic impacts - including teleworking - of personal
computers. Forecasts made more than 15 years ago are still valid today.
Available from JALA for $20.00. The 1985 French edition, Mon Ordinateur
et Moi, is available from Editions Insep in Paris.
- The Telecommunications-Transportation
Tradeoff: Options for Tomorrow by Jack M. Nilles with F. Roy Carlson,
Jr., Paul Gray and Gerhard J. Hanneman. New York: John Wiley and Sons,
1976, 196 pages. The original book on telecommuting covers the first
ever telecommuting pilot project, in 1973, and forecasts the societal
impacts of telecommuting. Available from Krieger Publishing, PO Box
9542, Melbourne, FL. A reprint of this book is now available online
(see above). The 1977 Japanese edition is available from Sangyo
Nohritsu Tanki Daigaku in Tokyo.
Research Reports, Papers and Articles
- Some Historical Thoughts on the ee-Learning
Renaissance by Jack M. Nilles. 2007,
Innovate on line. This paper
reviews the options for evolution of ee-learning (experiential e-learning) based on
the lessons learned from the initial telecommuting research program in 1973-74 and
the subsequent global trends in work and learning modes.
- Telework in the US: Telework America Survey 2000 by Jack M. Nilles.
74 pages, October 2000. The report of a nationwide survey of teleworkers for ITAC, the International
Telework Association and Council. The survey was sponsored by AT&T and covered the numbers of teleworkers;
teleworker types and roles; demographics; teleworking intensity; the distribution and modes of teleworking;
impacts on urban sprawl and the environment; technology use; comparisons between the US and Europe; and
forecasts of future growth. The report is downloadable here
as a PDF file.
- A Brief Introduction to the Future by
Jack M. Nilles. 7 pages, 1995, JALA International Technical Reports,
Vol. 5, No. 2. Revised December 1999. Although not dealing specifically with
telework, this paper outlines the principles of quantitative futures research and
strategy development. Available from JALA for $10.00 by snail mail or
download it here for free in Adobe Acrobat form.
- Electronic Commerce and New Ways of Working.
August 1999 by Jack M. Nilles. A report to the ECaTT project (Electronic Commerce and Telework Trends)
of the European Commission. This report covers trends in the US and 10 other countries around the world.
here for a downloadable copy of the report (about 800KB).
- Telecommuting: the "Working Together Apart" Challenge.
HR Bookmark August 1999 by Jack M. Nilles. The cover story in this journal
for human resources managers, describing the top five reasons why telework
can be vital to your company. Click
here to go directly to the website.
- Telework: Enabling Distributed OrganizationImplications for IT
Managers. Information Systems Management Fall 1997: 7-14 by Jack M.
Nilles. A discussion of telework as a strategic tool for increasing
organizational effectiveness and a firm's competitive advantage. Covers
such key implementation issues as operational requirements, security,
hardware and software, training and support, and organizational players.
With case study data.
- The Role of Telework in Internationalization: Trends and Opportunities.
Proceedings of the 11th Annual Conference of the International
Association of Science Parks (1997). A review of the potential
for increasing the rate of diffusion of telework around the globe.
The paper includes a set of forecasts of the growth of telework in
various regions of the earth and discusses the impact of this on the
nature and development of science parks. Available from Madeira Tecnopolo,
Funchal, Madeira, Portugal, as part of a CD-ROM covering the activities
of the conference; 19 pages.
- Corrono le Informazioni, non chi lavoro (Send the work, not the worker).
Teléma.1996/7 Winter: 29-36 by Jack M. Nilles (In Italian).
A review of the primary trends and pressures, both pro and con, that
are acting to make the spread of telework inevitable. Available from
the publisher, Fondazione Ugo Bordoni, in Rome for Lire 15,000.
- Trends and Factors Influencing Telecommuting in Southern California.
Published by the RAND Corporation, Santa Monica, CA, December 1996.
By George Park, Jack M. Nilles and Walter S. Baer. A report prepared
for the Southern California Telecommuting Partnership covering the
economic, technological, and and structural factors governing the
growth of telecommuting in the five-county Southern California region.
Primary topics are: changes in the workforce; new business paradigms;
potential impacts of telecommuting on business; barriers and incentives
to telecommuting; and expanding telecommuting in the region. The nominal
forecast for the region is for about 2.3 million telecommuters in
2015, as contrasted to slightly more than 1 million in 1995. Available
from the Southern California Telecommuting Partnership.
- Work, Information Technology, and Sustainability. JALA
International Technical Reports, Vol. 7, No. 2, October 1996, by Jack
M. Nilles. This paper explores the key global trends related to the
development of telework situations and their societal impacts. A version
of it, sans graphs, is in the book i in the sky: Visions of the
information future, published in 1999 by Aslib, the Association
for Information Management.
- What Does Telework Really Do To Us?
World Transport Policy and Practice. 1996 Spring; 2(1/2):15-23, by Jack M.
Nilles. Note: Special Issue on The Information Society and Sustainable
Development. Presents the results of extensive surveys of about 400 telecommuters
in the USA, including transportation impacts, and whether telecommuting
is actually related to any net reduction in travel in general and
in car use in particular. Gives findings from trip logs completed
by driving age household members for an entire week. Concludes also
that teleworking has no severe negative socio-psychological effects
on either teleworkers or telemanagers, at least short term and provided
all parties are properly selected and trained and do not telework
full-time. Touches on the differences between teleworkers in the USA
- MIS and Telecommuting: Friends or Foes? Uniforum's IT
Solutions, Feb. 1996 by Jack M. Nilles. A discussion of the implications of
telecommuting for Management Information Systems managers. Read it on
- Non Ho Alcun Dubbio, Vivremo Molto Meglio (I have no doubt, we will live
much better). Teléma. 1995 Fall: 29-36 by Jack M. Nilles
(In Italian). A review of the organizational forms made possible by
telecommuting and of the quality of life impacts of existing U.S.
telecommuting programs. Available from the publisher, Fondazione Ugo
Bordoni, in Rome for Lire 15,000.
- The Delft Papers on Telework and Urban Design by Jack M. Nilles.
20 pages, 1994, JALA International Technical Reports, Vol. 5, No. 1. The papers
are derived from a series of lectures at a workshop held in Delft
in June 1994. The papers are: Scenarios for the development of
telework, and Alternatives for the development of the daily
urban action space. The first paper discusses telework alternatives,
evolutionary steps, and future adoption trends. The second treats
alternative modes of urban design enabled by extensive adoption of
teleworking. Available from JALA for $17.50.
- Telecommuting and Vanpooling: Cost and Benefit Comparisons by
Jack M. Nilles and Walter Siembab. 19 pages, 1992. This is a working paper, revised
periodically as new data come in. It defines and explores the direct
and indirect costs and benefits of telecommuting and vanpooling. Available
from JALA for $20.00
- Telework and Business Strategy: Leading the Information Age
by Jack M. Nilles. 9 pages, 1992. A summary of the keynote speech delivered to
the Teleworking 92 conference in Brighton, UK. Available from
JALA for $10.00.
- Telecommuting and Urban Sprawl: Mitigator or Inciter? by Jack
M. Nilles. 15 pages, 1991. A research report investigating the concern that
telecommuting might have the same effect as improved highway systems in increasing
the spread of suburbs around urban areas. A version of this report
appeared in Transportation in 1991. Available from JALA for
- Energy/Environmental Impacts of Electronic Service Delivery:
Trends and Innovations by Jack M. Nilles. November, 1991, 17 pages. This is
a report to the (now defunct) Congressional Office of Technology Assessment covering
modes of telework and telelearning, cases studies of various telework implementation
programs and a discussion of the implications for the delivery of
federal services. Available from JALA for $15.00.
- Telecommuting and Energy Conservation: the Realities. 6 pages,
1990. Testimony before the California Energy Commission describing the energy
conservation impacts of the California Telecommuting Pilot Project. Available from
JALA for $6.00.
- Traffic Reduction by Telecommuting: A Status Review and Selected
Bibliography by Jack M. Nilles. 24 pages. A research report, a version of
which appeared in Transportation Research in the 4th quarter of 1988.
Available from JALA for $10.00
- Can Small Be Beautiful AND High Tech?: Some Views of the Future
by Jack M. Nilles. 8 pages. A presentation at the 1987 International Symposium:
Beyond the Information Age - Small Communities and High Technology
of the Future. This paper explores the criteria for the successful
application of telework as a means of rural and small community economic
development. Available from JALA for $10.00.
- Telecommunications and Urban Structure by Jack M. Nilles.
Proceedings of the National Telecommunications Conference, 1977, 4 pages. This
paper outlines some of the ways by which telecommunications technology can reshape
the structure of cities. Available from JALA for $10.00.
- Telecommunications and Organizational
Decentralization by Jack M. Nilles. IEEE Transactions
on Communications, 23, 10, October 1975, 6 pages. This is the
original paper to describe the different forms of telecommuting and
their effects on organization design. The "spider" diagram
in this paper has been reproduced extensively. Available from the
IEEE (as Annals No, 510C0018) , or downloadable
The following project reports are authored by JALA and may be available
from the respective clients.
- Telecommuting and Energy: The Energy Conservation Implications for
California of Telecommunications Substitutes for Transportation. 147 pages.
An analysis of the potential impacts of teleworking and telecommuting,
including a 20-year forecast of possible development paths for telecommuting
in California, as well as a discussion of relevant public policy issues.
June, 1983. Available from the California Energy commission.
- Telecommuting: A Pilot Project Plan. 8 pages (summary).
The plan for the 1987-1990 California Telecommuting Pilot Project. The Executive
Summary is available from the Telecommuting Project Office, Department of General
Services, Telecommunications Division.
- The California Telecommuting Project:
Final Report. 75 pages. This is the report to the Governor covering the
results of this ground-breaking project and making recommendations for future
developments. The project won the 1992 Innovation in government award from the
Council of State Governments and has been emulated by several other states and the federal
government. We have a few copies left that we can send for the cost
of postage and handling. Send us an email for details. Available while
If you have
Adobe Acrobat you can download the Executive
Summary of the project right now (it's 35K bytes). If you have
more time/bandwidth you can download the Full
Report (it's about 340K bytes and doesn't include the cover drawing).
City of Los Angeles Telecommuting Project: The following reports
are available from JALA or the Personnel Department, City of Los Angeles;
City Hall East, 200 North Main Street, Room 711; Los Angeles, CA 90012;
Phone: +1 (213) 847-0404; Fax: +1 (213) 847-3164.
Report. 83 pages. The final summary report on the three-year telecommuting
demonstration project implemented by the City of Los Angeles. It covers
the history and results of the project, and includes impact forecasts
and an action plan for further development.
If you have Adobe Acrobat you can download the Executive
Summary of the report now (it's 51K bytes) or even the full
(at almost 600K bytes).
- Telecommuting Impact Forecasts; Los Angeles CMSA: 24 pages.
A combined history and forecasting report covering the potential range of economic
and environmental impacts of telecommuting in the Los Angeles metropolitan
area from 1980 to 2030. The primary conclusions of this report are
included in the Final Report listed above.
- Cost-Benefit Reports: A series of three sequential reports
covering the estimated costs and benefits of the Los Angeles Telecommuting project
over a period of about two years. The last of the three reports includes
the results of the first two and discusses time-varying changes in
costs and benefits.
One more item on the list: a report covering the use of telework in economic development.
- Village One Telecommunications Feasibility Study:
Final Report. October 1994. 53 pages. This is a strategic plan for the
economic development of Modesto and the surrounding region, with emphasis on the role
of telework over the next 20 years. Available from the Office of Economic
Development, City of Modesto, 11th and H Streets, Modesto, CA 95353,
or download it here (752 KB).
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Monday May 5, 2014.