According to the Wall Street Journal of 18 May 2017 [Note: the referenced article has a paywall], IBM has decided to call in all its telecommuters. The option given to the telecommuters is either to come in to an IBM facility every day or look for a job with some other employer. This was a shock to me since I helped IBM get its telecommuting program started in 1984, way back in the 20th century. So IBM has been supporting (and lauding) telework for 33 years. And now they have decided to stop it, to retreat to the pre-1980s. This does not seem to be a wise move. Why are they doing it?
The answer from IBM sounds a lot like Marissa Mayer’s excuse for calling in the telecommuters of Yahoo! Business is bad and it doesn’t seem to be getting better so it’s time call in all the troops in order to ignite a burst of innovation. Get them together every day so that the ensuing interpersonal communication (or friction), like striking a match, will produce light and the company will turn the corner and prosper. The implication, of course, is that business is bad because of telecommuting. Therefore it’s the telecommuters who are the source of the problem. It’s what my friend, Gil Gordon, calls telescapegoating!
Continue reading IBM retreats to 20th century, drops telecommuters
On 23 June 2016 the voters of the United Kingdom opted to leave the European Union; Brexit won. So far the consequences have been jubilation, shock, horror, recrimination, disaster and confusion. But one of the consequences may be a surge in Brexit-induced teleworking. Here’s why.
Continue reading Brexit-induced teleworking?
This week marks the 25th anniversary of the Americans with Disabilities Act (ADA), signed into law by George H. W. Bush. Since the ADA emerged in 1990 a great deal of progress has been made in expanding the options for disabled people. Good progress but not enough. Telework for the disabled is an option that needs more recognition.
Continue reading Telework for the disabled
The following announcement showed up in my email recently:
The Broadband Opportunity Council (Council), the Rural Utilities Service (RUS) and the National Telecommunications and Information Administration (NTIA) are requesting public comment to inform the deliberations of the Council. Stakeholders have the opportunity to review the Federal Register Notice and submit written comments by e-mail to BOCrfc2015@ntia.doc.gov on or before 5 p.m. Eastern time on June 10, 2015.
Details of the request can be found in the Federal Register. One of the impacts of improved rural telecommunications access is increased opportunities for telework. Here are some of my thoughts on the topic.
Continue reading Thoughts on rural broadband
Once again we find some commentary in the press about the questionable management techniques in some large corporations. This time the commentary is about Yahoo! — again. Specifically, the New York Times Magazine had an extensive article by Nicholas Carlson titled “What Happened When Marissa Mayer Tried to Be Steve Jobs” in its 21 December 2014 issue.
Although the Times article covers a number of management mistakes made by the highly paid ($117 million over 5 years) Mayer, I was particularly struck by a section about Mayer’s management style:
Continue reading It’s the management, stupid — again
That vaunted fount of innovation, the Silicon Valley, may be showing signs of aging. It is beginning to resemble the history of industrial development before the information age. Some of the symptoms are: growing larger companies by gobbling up smaller ones; attempting to control markets by stifling startups (or by engulfing them as in the prior case); and developing borg-like headquarters facilities aimed at exerting almost total control over the lives of their employees. From the Company store to the company town. From Silicon Valley to Assimilation Valley.
Continue reading Assimilation Valley: signs of aging?
There is a major politico-economic tug of war going on these days. It is between those who want the internet to work as it has been for the last few decades and those who want to have the internet provide preferential treatment to certain customers. This may sound like an abstruse issue but it’s not. In particular it may decrease your ability to telework in the future.
Continue reading Telework and network neutrality
In case you haven’t heard it yet, Marissa Mayer the new leader of Yahoo! has decided to terminate telecommuting for all Yahoo! employees as of June. Not just some telecommuting, all telecommuting. Her reasoning appears to be:
- Yahoo! needs to be more competitive;
- competitive organizations always have all their employees in the office every day so that they can interact with each other;
- therefore Yahoo! needs to have all of its employees in the office every day so that they can interact with each other and be more competitive!
The only problem with that syllogism is that statement 2, although generally applicable around the time of Abraham Lincoln, is wrong for most information-based organizations in the 21st century. Here’s why.